Refund
Disputes & Refunds
Reaching Out To The Seller
When using onsite checkout, you should first contact the seller to resolve your issue with a purchase. The seller has 2 business days to respond to you and attempt to resolve your issue.
Filing a Claim with Socially Inept
When using onsite checkout, if a seller or individual seller has not responded or resolved your issue after 2 business days, you can submit a claim for our review on the third business day.
When you file a claim, answer the questions presented, and include details regarding your issue within the form. We'll review your claim, including any messages that you and the seller sent to each other along with supporting documentation from the buyer and the seller. We'll typically respond within 48 hours.
Refunds and Returns
If you are requesting a refund, remember to contact the seller within the return period specified in the product listing and follow the seller's instructions for returning the delivered item.
If the seller is unresponsive or is not following their stated return policy, you may still be required to provide a valid tracking number of the returned item or other proof of return to us in order to receive a Purchase Protection refund.
Limitations
When using onsite checkout, you can file a claim for the full price of an item with a purchase price up to $200 including tax and shipping. You have a lifetime coverage limit of $1,000.
You must file a claim within 45 days from the date of delivery of your purchased product, or within 60 days for unauthorized claims. If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim.
When reporting unauthorized purchases, you should notify us immediately so that we can try to protect you from financial loss. You must submit a claim within 60 days after the charge.
You must be in compliance with our terms and policies, including the Community Payments Terms, to be eligible for Purchase Protection.
You must file a claim within 3 days (72 hours) from the date of delivery of your purchased product, or within 7 days of payment if no delivery date is given. If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim.
You must be in compliance with our terms and policies, to be eligible for Purchase Protection.
Resolving and Closing Cases
If we approve a buyer's claim, in some situations, Facebook may offer a partial refund, otherwise the refunded amount will include the full purchase price of the item, tax, and shipping fees. Decisions on claims are made in our sole discretion.
In some instances, we may offer a Goodwill Refund in our sole discretion. Offering a Goodwill Refund may depend on the purchase history of a buyer, including previously requested refunds and total amount of purchases made.
Denied Claims
Reasons your claim could be denied under this policy include:
- The item received was the same as described by the seller in your purchase
- The claim was filed due to buyer's remorse
- The item was received and the seller verified the delivery of the product
- You disputed the transaction with the bank that issued your credit or debit card
- You didn't submit sufficient evidence requested by Facebook to support your claim
Policy Abuse
If you file fraudulent claims for purchases made on Socially Inept, we may disable your ability to make payments or take additional action on your account.
